Saturday, January 8, 2011
Saturday, January 1, 2011
In Credit(ble) India
One of the things which got me thinking was 'Car loans are cheaper than education loans' in India. The article further goes on to explain the reasons behind this. This is possible because car manufacturers subsidize the loans and there is a collateral in the form of the car. Now , how do we subsidize education loans? The article suggests the government could subsidize education loans. Good. Agreed. But do all of those promised 'goods' ( both literal and contextual) the government promises reach us. My intention here is not to point fingers but to understand what would be practical. OK, we assume that the government is indeed capable of delivering and it subsidizes the loan to some extent. But ,without the collateral our bankers would still have to charge higher interest rates.
Ok , the bankers decide let us bring in a 'repaying capacity' based interest rate policy. The higher your repaying capacity the lower your interest rate. What an idea sir ji! The bankers would get hit as implementing such a scheme is an operational night mare. India does not have all its data digitized to make this a reality. Now, we have to find someone who can subsidize and also find a collateral in this case. Why don't the corporates who recruit subsidize the education loans? Why should the corporate subsidize? Let us understand who benefits from the loan. Yes of course the student, the parents , the educational institute (indirectly the government) and the entity which employs him. The student and the parents have to repay the loan . The educational institute provides its services for the fees paid. Some of them also have scholarships . They also play their part (of course this can be questioned). Assuming that you need that money to provide quality education we will leave the universities here. That leaves us with the corporates . How are the corporates helping. Yes , they pay the salaries. They recruit people who fit and pay them salaries.
Now , imagine if there is a change in how the corporates see this. The corporates pay the educational institutes to identify and groom talent. This would subsidize the educational expenses for the students. The corporates would also get better and fit candidates. Where would the corporates get this money? The banks would finance them with loans. How would the corporates pay the loan back? They would allocate part of the Salary they pay to the talent they recruit. The corporates would play the part of both subsidizing and being a collateral.
That seems like a feasible and viable solution. But if as a corporate I do this and the person leaves and joins another company. How would this work? As an industry we come together and form this educational pool. As long as the person remains in this industry it would work. If a person moves to an other industry which has not opted for this, then it would stop and the burden of the loan would be on the individual but now he/she has job which pays and the person can be traced
Yes, this is a bold idea. Yes, we don't know whether it would work. On paper , it seems to be good. Is anyone ready to test this out?
Wednesday, April 28, 2010
Why are there so little reviews?
Do you still think this sample which is not even 0.000001 % of the total population is good enough to base your decision on?
Studies have shown that reviews normally tend to be 'j' shaped , skewed more towards positive reviews. How dependable are these reviews then?
Adding to these , there are paid reviews which further raises questions on the intentions of review writers
Having stated why reviews might not be a nice starting point , what baffles me is why there are so little reviews even for a product which sells in millions. People always have something to say about a product in real life (good/bad), but most of them don't materialize online!
Now, consider this. You have a problem , say your latest PDA phone loses charge very often. You submit your problem to Google and Bingo (no pun intended) there is a solution to your problem in some www.xxxtechxxforum.com (given by geekwhoitis who already has 3B replies to his/her name). Here is a product which has some defects and people report (can we call this a review) it , while in the former case it goes unreported by majority!
Is there a difference between these two instances of consumer behavior? My guess is over and above all social reasons , there is a personal satisfaction of getting things done or in other words the IMPACT your actions create and how it directly affects you (does it solve 'your' problem or show 'you' as a significant contributor?).
Can we increase the number of reviews to a product by showing what IMPACT it would create? Is there really an IMPACT to the person who gives the review? Are firms taking note and more importantly 'act' on these reviews which are free market insights?
Wednesday, July 22, 2009
From core competence to care competence
Was there a recent dent in the core competence theory? Mind you, it has undergone several dents in our case discussions , but what I am talking about is a global(can we call this a big picture?) dent. Any Idea? Bing(o)!, Microsoft launches a search engine. These were guys who were more worried about how people interacted with PCs rather than what they did with it. of course any third grade kid would tell you what you did with computers - play games,watch videos. Now , Microsoft says it is going to capture Google's market share in search space. What has Google got to say on this? Worser than the Microsoft case , they launch an open source operating system for net books. Who needs a net book ? Someone who feels that a stand alone operating system is redundant , and wants everything on the internet , and someone who lives in a place where you have amazing bandwidth. One important characteristic that is common in these aspects mentioned above is that the person requires faster access to standardized services. I am still trying to figure out what made Google do this. Most of the net book users would be indifferent to an Open source operating system. Even if you needed one , you can run Ubuntu.
Why would Google launch an operating system and Microsoft a free (This is not supposed to be humor) search service , and which would be more successful in the longer run?. I believe this is where care competence (I take the honors of introducing this new term to management literature) comes into picture. Gone are the days when firms kept to their core competence. The era of care competence is in. To put it in simple words, Google was a 'no evil' company which started out free in the 'search engine space'. It took good care of its customers and charged people who had more (than what they got) to gain from it. Google has gained much credence in this space and customers world wide trust Google for being free and also accurate. Its ad words and ad sense are user friendly and not business friendly . Now , when it launches an operating system (that too an open source system , which is not that great an innovation) , people will buy that because of two reasons , 1) the net book will cost you lesser (this is crucial as most of the world's net book users will be from Asia in the next decade due to age demographics, population demographics and Asians generally look for value for money) and 2) more importantly it is from 'Google' whose user care index is very high.Google can then introduce many other business models based on the user base which it can accumulate with this operating system.
What happens to Microsoft? It makes sense for Google to launch an Operating System. Why would Microsoft launch a search engine? Of course everyone knows Microsoft wants to play a big role in online advertising. But this cannot be built overnight. You need user base to do that. Thats exactly the reason why Microsoft has gone into increasing its user care index by providing free, dependable search engine. Google started out with care competence as its fulcrum while Microsoft is moving from its core competence (Closed operating systems) to Care Competence. Who is ready to take the first bite in this first round? Only time can decide. But , my gut feel is that Google has an edge over Microsoft.The era of care competence is in. Only firms which care for its customers , can make it big. This can even involve giving services for free and letting go of immediate profits! Sticking with Core competence no longer makes sense. To be fair to management theories , we will have to redefine core competency to include such subtle competitive skills.
Disclaimer: This is my personal opinion and analysis. Please go through materials on the web to decide for yourself whats happening!
Thursday, April 2, 2009
Recession in Google Trends!!!
Using Google trends for a different purpose. I wanted to check , whether the terms people search for during recession are different from what they were before. I went to google trends and gave some sample words .. and look what I got...
Google Trend for "Market Share"

Google Trend for "Market Size"

As against a normal term Pig ( which occured to me randomly , no specific reasons)

There is a clear reduction in search volume of Market Share and Market size from 2006 mid to 2009. Is this because of the recession? or Was this the cause for recesssion , people less bothered about fundamentals ? ;-)
Thursday, December 4, 2008
What about the walk-about?
15th November 2008 , 10:30 PM... Suddenly the sky was clearly visible to me. Oh !!! that was the Great Bear, I thought; .... one couldn't be more optimistic when he is lifted from the ground and treated to some Indian Bums (It is a Bum with an 'm'). But , I was grinning like a Gorilla which had found some food, because we had made the SLEDGE & HAMMER (AIM Cricket Tournament) a success. More than that, we had made money selling shares for the Cricket teams. We had sold a completely new concept. To the uninitiated (read people who don't check their mails quite often and who pass by the notice board without noticing it) , we had come up with the concept of selling shares for each of the teams participating. As the teams progressed through to the next round , the share price of the winning team rose. We , finally buy back all the shares of the winning team. We , in this context means Me , Himanshu and Prabs (for the uninitiated). I was thrilled to see at how the share concept moved from thought to plan to execution(no pun intended). Still the sky was clearly visible to me.....
15th November 2008, 10:15 PM..... People were running all around the ground , trying to hug , do hi-fis and the usual formalities that needs to be definitely done after winning a Cricket Match. I was on the far side of the ground , while Himanshu and Prabs were on the other side. The SLEDGE & HAMMER tournament had come to an end. The Batch-3 guys won it . It was a great moment to relish. It was our walk-about and we had enabled the four teams to combat in a fairly (which happens rarely , even by international standards ) conducted cricket tournament. Two teams from batch 3 and one from batch 2 and one from batch 1 participated in it. We had two rounds , Batch 3 won against Batch 1 in the finals to clinch the title... I was literally amazed how careful planning can create wonders.We were able to see the satisfaction in their faces . Even the teams which lost. A well fought match would delight any sports man. Better than even a success. (But of-course it was cricket!!!!)
15th November 2008 , 8:45 PM..... He was nodding his head.. For what? Two of the flood lights were down ... wait, floodlights? Yes , that was one of the key USPs (I know my Marketing ..Hmph..) of SLEDGE & HAMMER.. We went around exploring Manila ( quite literally) and finally found a Cricket ground with flood-lights in Manila. It was a dream come true for many of us , including me.. to play Cricket under lights. But , why were the flood lights down? Can we continue the tournament without the lights. We stopped play for a while , we checked with the administration and we had the lights up agian in about 15 Mins. A lesson learnt , even well planned events can have some snags. We should be in a position to handle these professionally.
15th November 2008, 7:30 PM..... Oni was running in to field the ball... He was standing at fine leg (No , not 'on his fine legs'.. I can see that coming... It would also be out of context to define Oni's legs) . He completely collected the ball and threw it back to the wicket-keeper..which any international cricketer would be proud of. By the way .. what was Oni doing on a cricket field.. Isn't that a world known fact that Cricket is the adopted national game of India ( Hockey is the national game of India .. I was a bright student...) . To make sure we engage everyone and not just Indians , we had mandated that either two non-indians or two girls should be playing in the team. We initially had many opposers to this idea , but we never fell for it. But , there it was, the idea getting implemented before my eyes.. A proof that persistence can lead to magic sometimes .What a moment...
15th November 2008, 7:00 PM... I had just fielded the ball and had thrown in back to the bowler.. 'Sri.......' , I heard it clearly ... 'Sri.......' again.. It was Prabs, calling me. He told me , that the second Jeepney had not yet reached the AIM campus. He started to board the other jeepney and was going somewhere ( I was not clear on what he was saying , and better still I didn't even have any clue on where he was heading to) . I was there standing in the field. I had a decision to make ... either to continue playing or get back to the pavilion (not the one for gods) and take control when Prabs was away. My objective was to make sure that the tournament went on well. So , I decided to bring Deep as a substitute into the match and I royally marched out.. I had lost my single opportunity to play under lights.. Sob Sob.. The price I needed to pay for being the organizer and a player at the same time... But I was happy , that I was able to make the decision fast and It turned out to be a right one... As luck would have it , Prabs returned immediately as I stepped out, as Himanshu had messaged him that the Jeepney had arrived at the AIM campus. What a Plan!!! We had planned exactly for this kind of a contingency. We made sure that one of the organizers stay at the AIM campus till the last batch of students were picked up by the jeepneys.
15th November 2008 , 5:15 PM .... " Please turn-around guys , get yourself photographed" , Jake was shouting on top of his voice.. The teams were ready to leave to the ground. There were a couple of strange looking vehicles standing near the AIM campus entrance. A guy , new to Philippines would have believed , if you had told him that these vehicles were a cross between a bus and a cow. The ground was 6 Kms away from the AIM campus . We cannot expect people to come there by themselves. That would clearly , defy the objective we set out to achieve. We had arranged for two jeepneys (can we call this a the hybrid vehicle?) which would make two trips from AIM to the ground ( The Nomads Sports Club) . We patted ourselves on our back.The Logistics for around 80 -100 people was provided in a simple but cost-effective way.
15th November 2008, 12:30 PM... " Batch 1 all shares sold out , Batch 2 still 24 shares to go , Batch 3 nothing sold " , I was into my marketing pitch . Prabs was there next to me , trying out his Kohtler instincts. There it was , the holy grail of marketing... Customers... Batch-3 people started buying shares , better still people bought into our concept. Me and Prabs were standing there admiring each others marketing abilities. We also had allies in Batch-3 in the form on Gadoo , Sateesh and Umesh .. they were our Batch-3 celebrities..
15th November 2008, 5:15 AM.... You would think , I would have been sleeping.. No.. we had an overnight WAC (Written Analysis of Case) . I was breaking my head on some management issues faced by Chapparal Steel . I was not sure whether Chapparal Steel faced more issues or our walk-about. It was a night well spent. A sense of anxiety had begin to creep into me. I wanted the walk-about .. our SLEDGE & HAMMER to be a success.
14th Novemeber 2008 , 5:00 PM .... " Use the Printer in our room" , Prabs was instructing me... "No dude , we will get the posters printed " Himanshu shouted from his all too cozy bed. We had already spent a lot on the ground and for the transport. We decided to cut costs.. We decided to use A4 size sheets and our printer to print the posters, Marketing lesson 101 .. when the customers are near you , visit them and convince them. There we went, room by room in the dorm explaining the rules of the tournament and the share concept. We were able to convert some of the Batch-3 and Batch-2 guys , with this whirl-wind tour.
14th November 2008 , 4:30 PM... The MM Batch which had previously accepted to play , pulled out of the tournament. What a set back... We needed four teams for the tournament.. With just three teams , it would be difficult for us to decide a winner... the ground was booked for just 4 hrs...We needed to have a knock-out tournament. Then we remembered , Batch-3 had a strength of 120 and they were ready to field 2 teams ... we had earlier refused the second team , as it would again make the scheduling difficult . We immediately called Batch - 3 guys and they were ready with their second team in 45 Mins time.. Lesson learnt... always expect contingencies ..at unforeseen (what a choice of words.. ) circumstances and act according to the situation at hand.
13th November 2008 ... 6:00 PM ,12th November 2008, 6:00 PM....11th November 2008 ...6:00 PM......10th November 2008 6:00 PM.... Someone passing by our room would have mistaken it for a stock exchange. Ashish , Deep , Me and Himanshu would discuss on the share pricing strategy for the teams and also on how the system can be improved to reduce our risks.. After much thought and deliberation , we came up with a model , which would give us zero profit under the worst case scenario.. We congratulated each other for being business savvy and money minded...and we were extremely pleased to know that we would be covering our transportation costs for the jeepneys...The jeepneys costed us some significant amount. Thanks to Dindo , he had helped us communicate with the drivers and owners and settle a price.
9th November 2008... 6:15 PM , Me and Himanshu were waiting to meet Mr.Faizal , a director at Nomads Sports Club , to book the ground for the tournament. We had discovered this ground by accident, as Himanshu would put it. I would prefer to say that we discovered the ground through our persistence. Right from the beginning , we wanted to give the players an experience for their life time. We wanted a ground which had lights , we were convinced that people would be extremely happy to play under lights. We kept searching around Manila for the field. After visiting a couple of schools ( Thanks to JM and Franko ) , we hadn't still decided on a field . Then , we hit upon an Idea.... local people are the most informed people about local conditions... So , we spoke to a taxi driver , and asked him to take to a field which he knew. He told us that , he knew a place where lot of Indians played!!! What?!! ... Did I hear that correctly? Lot of Indians play? Well , the only sport which lot of Indians play is Cricket? Are we onto something here? He said the place was called Merbill ( I was more worried about the Taxi Bill )... When I had asked an other taxi driver about football fields earlier, he had also mentioned Merbill . So , we were certain , that there would at least be an open field in Merbill. We hopped into the taxi , trusting the driver completely .When we arrived at Merbill , we found out that , it was no longer Merbill , but it was Merville!!! and it had a field which was illuminated by flood-lights!!!. What a discovery... and yeah we were still waiting for Mr.Faizal to arrive...
November 4th 2008 , I don't know what time... We lost the notion of time... as we were brooding over our sole creative content. We had designed our first ad ever , staring Ashish Mahtre. "Let the Balls do the talking" Mahtre was addressing all MBA grads. We were pretty pleased with the output. We sent out the video to all the AIM students and we received some immediate response on it... We thought to ourselves.. what a way to start our walk-about.
http://video.google.com/
October ... Some day... Then I had even lost track of the days :-) .. I was sitting with my HBO workbook.... I had just filled my Ideal self and Real Self entries. I had identified that I was more of a planner and an Idea generator , than an implementor. I wanted to change myself to an effective planner and an implementor. I had put down a thought of using my walk-about as a tool to test my skills as an person who could plan and also execute it in an efficient way.
The jeepney had just reached the AIM campus. We take pictures and congratulate each other on the successful completion of the walk-about. We paid the jeepneys and off we went to our world of MBA again!!!!